Ep. 47: 5 Hotel Marketing Trends For Fall

With the Delta variant looming in the not-so-distant background, Amy shares how to take advantage of this "post-pandemic" moment, however fleeting, by making the latest trends in hospitality marketing work for your property in the months ahead. From installing a text messaging app, to queueing up life cycle emails, this actionable podcast episode will prepare you for fall, and help you set your marketing strategy and budget for the year ahead. All in less than 20 minutes.

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Ep. 42: 10 Hotel Marketing Lessons From The Past Year


It’s been a year of podcasting, and a year of pandemic life. In this episode, Amy shares the lessons that she’s learned, and the changes that have informed her hotel marketing strategies over the last 12 months. Amy shares examples of how each of these lessons has played out in practice, and how to harness these marketing strategies in the future.

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Ep. 28: Unapologetically Bashar Wali, part one.

According to Bashar Wali, we exist in a world where Instagrammable moments rule, where service is too often mistaken for hospitality, and where you can ace a guest satisfaction survey and still be a miserable person. Something's off. Find out why Bashar's breaking the mold, and how to rethink what we all know. Part two airs 11/17/2020.

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Ep. 22: One of a kind guest experience, with Moniqua Lane.

Lawyer turned hotelier Moniqua Lane goes deeper into her process of building a hotel that truly represents the community, what she's borrowed from those who cam before her, a hilarious brush with a celebrity, and she’s sharing her plans for her new project, The Citizen Hotel, and the hotels we can expect down the pipeline. This is part two of a two part episode. Part one aired 9/15/2020.

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Ep. 21: Think outside the hotel room, with Moniqua Lane.

Lawyer turned hotelier Moniqua Lane joins the show to talk about how she fell into hospitality, her response to the multiple crises we’re facing as a country, how that response has played out at the hotel level, and the driving force behind true community partnership. This is part one of a two part episode. Part two airs 9/21/2020.

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