With the Delta variant looming in the not-so-distant background, Amy shares how to take advantage of this "post-pandemic" moment, however fleeting, by making the latest trends in hospitality marketing work for your property in the months ahead. From installing a text messaging app, to queueing up life cycle emails, this actionable podcast episode will prepare you for fall, and help you set your marketing strategy and budget for the year ahead. All in less than 20 minutes.


It’s been a year of podcasting, and a year of pandemic life. In this episode, Amy shares the lessons that she’s learned, and the changes that have informed her hotel marketing strategies over the last 12 months. Amy shares examples of how each of these lessons has played out in practice, and how to harness these marketing strategies in the future.

Hotelier and restaurant owner Jamila Ross shares her entrepreneurial journey, including where she gets that unmistakable drive to create, her advice to aspiring entrepreneurs, and the defining moments along the way. This is the second half of a two part episode, the first half aired 11/24/2020.

The entrepreneurship series continues with Jamila Ross, a non-traditional hotelier who's made a big impact with The Copper Door B&B, a small hotel in historic Overtown, Miami. Part two airs 12/1/2020.

In part two, we're diving into what Bashar Wali's building, conscious capitalism, and the giveashitability factor. We’re getting the scoop on This Assembly, Practice Hospitality, and Bashar's vision for the future. Part one aired 11/10/2020.

According to Bashar Wali, we exist in a world where Instagrammable moments rule, where service is too often mistaken for hospitality, and where you can ace a guest satisfaction survey and still be a miserable person. Something's off. Find out why Bashar's breaking the mold, and how to rethink what we all know. Part two airs 11/17/2020.

Lawyer turned hotelier Moniqua Lane goes deeper into her process of building a hotel that truly represents the community, what she's borrowed from those who cam before her, a hilarious brush with a celebrity, and she’s sharing her plans for her new project, The Citizen Hotel, and the hotels we can expect down the pipeline. This is part two of a two part episode. Part one aired 9/15/2020.

Lawyer turned hotelier Moniqua Lane joins the show to talk about how she fell into hospitality, her response to the multiple crises we’re facing as a country, how that response has played out at the hotel level, and the driving force behind true community partnership. This is part one of a two part episode. Part two airs 9/21/2020.

Aditi Verma joins Amy on a trip down memory lane. The friends and former colleagues go back—way back—to the 2008 recession. Aditi talks through costly major revenue management mistake hotels made back then, and how to avoid making the same mistake again.

Amy visits Lithia Springs Resort for her own staycation to witness the new guest experience first hand, and shares how to attract guests to your hotel this summer in the new age of travel.

Eve Dreher joins Amy to talk through the pillars of branding that remain a grounding force during crisis, four mindset shifts among travelers, and the new guest experience.

When Damon Lawrence looked around at hotel experiences, management, and ownership, he noticed something was missing: Black people. Damon set out to change that, and launched Homage Hospitality, the first hotel group dedicated to African American travelers in 2014. What happened next may surprise you...

Alyssa Ramos dreamed of turning her life into a travel movie, she had no idea it would become a blockbuster. Alyssa joins the show to talk about life as a full time travel blogger, and how to do what you love.

What moves the needle in PR, what stories belong in your social media strategy, and what’s the right story to tell as you begin to welcome guests back for the first time? Special guest Amy Ogden joins us to talk through storytelling and PR.